Update: 30th August 2017
The CCPC have extended the closing date for receiving complaints to Fri 1st September. They are requesting that all complaints are submitted on the template that they have provided. See below:
I suggest that owners who wish to complain to other member state national consumer bodies can use this as a basis for their own.
Update: 20th June 2017
Please find a template that you can use for submitting complaints to the CCPC, or indeed any other member state national consumer body:
The CCPC (Competition and Consumer Protection Commission) have requested that Irish citizens make their complaints to email@example.com.
In this way the complaint will be logged correctly.
We hope to have a template for submission available here for Irish owners shortly. Until then the CCPC have advised that the following content would be helpful to them:
1. Information from the leaseback property owner that establishes his/her status as a ‘consumer’ (defined in consumer legislation as a natural person acting outside the scope of their trade, business or profession)
2. A clear timeline of the events – that is the journey from how the leaseback property owner became aware/involved with the purchase to the date of submission (including key dates)
3. Names and details for all individuals involved in the journey from start to end including location (address) and in the case of corporate entities, if they are still in operation
4. Copies of the documentation from the start of the journey to the date of submission which could cover:
- Advertising material
- Screenshots from websites
- Brochures on the investment
- The arranging of the investment – application forms, correspondence etc.
- Any financing applications/correspondences
- The contract to purchase the property
- The contract agreeing to lease the property under leaseback if not included in the original contract to purchase
- Copies of all leases signed
- Correspondence with the operators and the lease tenants
- Any correspondence renegotiating leases/termsDetails of any legal actions taken in Ireland/France – date of action, type/purpose of action and any judgments received
5. A summary of how the leaseback property owners feel their consumer rights may have been breached
6. A summary of the main areas of concern for the leaseback property owners and what they wish to achieve in terms of the issues they raise
The Consumer Helpline is available at lo-call 1890 432 432 or 01 402 5555 (opening hours are from 9:00 to 18:00 Monday to Friday)
and the postal address is:
Post: Bloom House, PO Box 12585, Railway Street, Dublin 1
For more detail go to their website.